At Qbble, owned and operated by Qbeck Digital Interactive (“we,” “our,” or “us”), we strive to provide an enjoyable and rewarding quizzing experience for our subscribers. This Refund Policy outlines the conditions under which we may provide refunds for subscription-based services on the platform. Please read this policy carefully before subscribing to any of our paid services.
1. Subscription Overview
Qbble offers a range of subscription plans that may include premium access to quizzes, special features, exclusive content, or other services. By subscribing, you agree to the terms outlined in this Refund Policy.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
a. Technical Issues
- If you experience significant technical issues (such as inability to access quizzes or persistent errors) that prevent you from using the service, you may request a refund.
- Please note that such technical issues must be caused by Qbble’s system failure and not due to problems with your device, internet connection, or third-party services.
b. Accidental Purchase
- If you accidentally purchased a subscription or made an unintentional payment, you may request a refund. However, this request must be made within 48 hours of the purchase.
c. Unauthorized Payment
- If you believe a payment was made without your authorization, please contact us immediately. We will investigate the issue, and if the unauthorized payment is confirmed, we will process a refund.
d. Platform Downtime
- In cases where the platform experiences prolonged downtime (more than 48 consecutive hours) or services are unavailable for a significant portion of your subscription period, you may be eligible for a refund or an extension of your subscription. This does not include scheduled maintenance or updates.
3. Non-Refundable Situations
Refunds will generally not be provided under the following conditions:
a. Change of Mind
- If you change your mind after purchasing a subscription, we do not offer refunds. Please carefully review the features and benefits of the subscription before making a purchase.
b. Partial Use of Subscription
- If you have already accessed and used part of the subscription services (e.g., participating in quizzes, accessing premium content), we do not offer refunds for the unused portion of the subscription.
c. Subscription Renewal
- Qbble subscriptions may renew automatically at the end of the billing period unless you cancel your subscription before the renewal date. Refunds will not be issued for failure to cancel before the renewal date.
4. Refund Request Process
To request a refund, follow these steps:
a. Submit a Refund Request
- You can submit your refund request by contacting us at [email protected] or via our platform’s customer support portal. Include the following information:
- Full name and account details.
- Subscription plan and date of purchase.
- Reason for the refund request (e.g., technical issues, accidental purchase, unauthorized payment).
b. Verification
- We may ask you to provide additional information or documentation to verify your claim (e.g., screenshots of technical issues, proof of unauthorized payments).
c. Processing Time
- Once your refund request is received, we will review and process it within 7-10 business days. If approved, the refund will be issued to the original payment method used for the purchase.
5. Refund Methods
- Refunds will be processed using the original payment method (credit card, debit card, digital wallet, etc.). Depending on your bank or payment processor, it may take additional time for the refund to appear in your account.
6. Subscription Cancellation Policy
You can cancel your subscription at any time by visiting your account settings on Qbble or contacting customer support. However, please note the following:
a. No Refund for Remaining Period
- Cancelling your subscription will prevent future charges, but we do not offer refunds for the remaining period of a current subscription. You will continue to have access to the premium features until the end of the billing cycle.
b. Automatic Renewal
- If you do not cancel your subscription before the renewal date, it will automatically renew, and you will be charged for the next billing period. No refunds will be issued for failure to cancel before the renewal.
7. Trial Periods and Promotions
Occasionally, Qbble may offer free trials or promotional discounts for subscription services:
a. Free Trials
- If you sign up for a free trial, you must cancel the subscription before the trial period ends to avoid being charged. Refunds will not be provided once the trial converts into a paid subscription.
b. Promotional Discounts
- Subscription fees paid under a promotional discount are non-refundable unless otherwise stated in the terms of the promotion.
8. Disputed Transactions
If you believe there is an error in the subscription charges or billing, please contact us immediately at [email protected]. We will investigate the matter and, if applicable, issue a refund or resolve the issue. Disputing charges with your bank or payment provider without contacting us first may result in the suspension of your account.
9. Amendments to the Refund Policy
Qbble reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and significant updates may be communicated to users via email or platform notifications. Your continued use of the platform after any changes to the policy indicates your acceptance of the revised Refund Policy.
10. Contact Information
If you have any questions or need assistance with a refund request, please contact us at:
Qbeck Digital Interactive
Email: [email protected]
Phone: +916238298163
Address: Kochi, Kerala, India –682025
Last Updated: [23/09/2024]